Terms & Conditions

These Terms & Conditions (“Terms”) govern your access to and use of Atelyra's website, applications, and services (collectively, the “Service”). By creating an account, listing a gig, purchasing services, or otherwise using the Service, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Service.

1. Eligibility

You must be able to form a binding contract in your jurisdiction and meet any minimum age required by law (typically 18 years or older). You are responsible for providing accurate registration information and keeping your credentials secure. Accounts found to misrepresent age, identity, or jurisdiction may be suspended without notice.

If you are accepting these Terms on behalf of an organization, you represent that you have the authority to bind that organization. The organization then becomes the “user” for the purposes of these Terms.

2. The Service

Atelyra provides an online venue where buyers and sellers connect for freelance services. We may modify, suspend, or discontinue features with reasonable notice where practicable. We are not a party to agreements between users; contracts for work are between buyers and sellers, subject to platform rules and order flows.

2.1 Our role

We facilitate discovery, messaging, checkout, and (where offered) escrow or payout flows. Except where expressly stated in a separate written agreement or required by law, we do not employ sellers, supervise deliverables, guarantee outcomes, or warrant the quality or legality of any gig. Buyers are responsible for evaluating listings, timelines, and deliverables before placing orders; sellers are responsible for performing accepted work professionally and complying with laws that apply to their services.

2.2 Service availability

While we strive to maintain high availability, the Service may experience downtime for maintenance, updates, or unforeseen circumstances. We will endeavor to provide advance notice of planned maintenance where practicable. We are not liable for temporary interruptions to the Service.

3. Accounts and conduct

You agree to:

• Use the Service only for lawful purposes and in line with our policies and community standards;
• Not misrepresent your identity, skills, or affiliation, or manipulate reviews or rankings;
• Not distribute malware, spam, or content that infringes intellectual property or privacy rights;
• Not attempt to bypass security, scrape the Service in violation of our rules, or interfere with other users;
• Maintain the confidentiality of your account credentials and notify us immediately of unauthorized access;
• Not create multiple accounts to circumvent suspensions, limitations, or enforcement actions.

We may suspend or terminate accounts that violate these Terms or pose risk to the platform or other users.

4. Seller and buyer obligations

Sellers agree to accurately describe services, honour agreed scope and delivery expectations, respond to buyer messages promptly, upload only materials they have the right to use, respect confidentiality where agreed, and follow any category-specific policies we publish (for example moderation or verification rules). Sellers are also responsible for ensuring their gig descriptions, pricing, and delivery timelines are realistic and achievable.

Buyers agree to supply clear requirements, cooperate during delivery and revision phases, pay amounts due when invoiced through the Service, avoid abusive or deceptive conduct, and use deliverables only as permitted by the gig, order agreement, or applicable licence terms. Buyers should review gig descriptions, FAQs, and revision policies before placing orders.

5. Orders, deliverables, and disputes

Order terms (scope, revisions, timelines) should be clear in the gig and order details. Buyers and sellers are expected to communicate professionally and resolve issues in good faith. Where the platform provides dispute or resolution tools, those processes form part of how orders may be concluded. Nothing in these Terms requires Atelyra to adjudicate every dispute between users.

If a dispute cannot be resolved between the parties, either party may request mediation through our support team. Our decision in mediated disputes is advisory and non-binding unless both parties agree otherwise in writing.

6. Fees and payments

Fees, commissions, or subscription charges (if any) are described at checkout or in your account. Payments may be processed by third-party providers; their terms and privacy policies also apply. You authorize us and our partners to charge applicable amounts using your selected payment method. Taxes may be your responsibility depending on your location and applicable law.

Refund eligibility depends on the circumstances of each order, including delivery status, scope adherence, and communication history. We reserve the right to hold, delay, or reverse payments in cases of fraud, policy violations, or disputed transactions.

7. Intellectual property

The Service, including branding, software, and content we provide, is owned by Atelyra or its licensors. User content remains yours, but you grant us a license to host, display, and use it as needed to operate and improve the Service. Deliverables under a completed order are governed by the agreement between buyer and seller and applicable intellectual property law.

You may not reproduce, modify, distribute, or create derivative works from any Atelyra content, branding, or proprietary materials without our express written consent.

8. Reviews, rankings, and content moderation

Ratings, reviews, and other feedback must reflect genuine experiences. Artificially inflated or defamatory content, coercion, incentives tied to biased reviews (except clearly disclosed promotions allowed by policy), or attempts to manipulate search or ranking signals may lead to removal of content or account action. Where we provide reporting tools or appeals, users should use them before escalating externally where appropriate.

We reserve the right to remove, edit, or flag reviews that violate our guidelines, contain prohibited content, or appear to be inauthentic. We may use automated systems alongside human review to identify policy violations.

9. Disclaimers

The Service is provided “as is” and “as available” to the maximum extent permitted by law. We disclaim warranties of merchantability, fitness for a particular purpose, and non-infringement unless otherwise required by law. We do not guarantee uninterrupted or error-free operation.

10. Limitation of liability

To the maximum extent permitted by law, Atelyra and its affiliates will not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, or goodwill, arising from your use of the Service. Our aggregate liability for claims relating to the Service is limited to the greater of the amount you paid us in fees for the Service in the six months before the claim or fifty dollars (USD), unless a different minimum applies in your jurisdiction.

11. Indemnity

You will defend and indemnify Atelyra and its affiliates, officers, and employees against claims arising from your use of the Service, your content, or your violation of these Terms, subject to your rights under applicable law.

12. Taxes and recordkeeping

Users are solely responsible for determining and paying any taxes, duties, withholding, social contributions, or reporting obligations arising from their use of the Service (including income or sales taxes). Except where our payment partners impose automatic obligations, documents such as receipts or payout statements are for users to retain for accounting and audits in their jurisdictions.

13. Third-party services

The Service may link to third-party websites, embed tools, or route payments through payment processors each with their own terms and privacy notices. Those services are independent of Atelyra; your use is at your risk and subject to their policies. We are not responsible for the availability, accuracy, or content of third-party services.

14. Acceptable use policy

You agree not to use the Service for any purpose that is unlawful, harmful, or prohibited by these Terms. Prohibited activities include but are not limited to:

• Transmitting harmful code, viruses, or malware;
• Engaging in harassment, discrimination, or hate speech;
• Selling counterfeit, stolen, or illegally obtained goods or services;
• Engaging in money laundering, fraud, or any financial crime;
• Attempting to access other users' accounts or private data;
• Using automated tools to access the Service in violation of our rate limits or robots.txt.

15. Termination

You may stop using the Service at any time. We may terminate or limit access for breach of these Terms, legal risk, or operational reasons. Upon termination, your right to use the Service ceases immediately. Provisions that by nature should survive (e.g. liability limitations, governing law, indemnity) will survive termination.

16. Governing law

These Terms are governed by the laws of the jurisdiction we designate for the Service, without regard to conflict-of-law rules, except where consumer protections in your country cannot be waived. Courts in that jurisdiction have exclusive venue, unless mandatory law gives you a right to sue in your home courts.

Note: Insert your company's legal name, registered address, and choice of law/venue with counsel before production use.

17. Changes

We may update these Terms. We will post the new version on this page and update the “Last updated” date. Material changes will be communicated by email or an in-product notice at least 30 days before taking effect. Continued use after changes become effective constitutes acceptance, except where we must obtain additional consent under law.

18. Miscellaneous

You may receive legal or operational notices electronically (for example via email or in-product notification). If any provision is held invalid, the remainder stays in force. These Terms constitute the entire agreement relating to use of the Service and supersede prior oral or written statements on that subject except where law does not permit. You may not assign these Terms without our consent except in connection with a merger or sale of substantially all assets; we may assign in connection with a business transfer subject to notifying you where required.

19. Contact

For questions about these Terms, use the support channels provided in the Atelyra product or the contact information published on our site. We aim to respond to all inquiries within 5 business days.

See also our Privacy Policy and Trust & Safety overview.