Trust & Safety | Atelyra

Verified freelancers

Manually reviewed profiles

Happy clients

13+

13+ businesses onboard

Services available

50+

Across marketplace categories

Orders completed

44+

Protected by escrow checkout

Our commitments

Fairness first

Every policy applies equally to buyers and sellers. We never privilege one side — dispute resolution weighs evidence, not account size.

Proportional enforcement

Actions match severity. Minor infractions get warnings and education; serious violations result in immediate suspension pending review.

Transparency by default

We publish policy changes, explain enforcement decisions when possible, and maintain a public transparency report updated quarterly.

Account security

Your account guards order history, messages, payouts, and personal data — treat credentials like workplace access.

Use password managers + unique passwords across tools.
Enable device updates and beware phishing links pretending to support "urgent payouts".
Contact support immediately from within the authenticated product if you suspect takeover.
Review active sessions regularly and revoke any you don't recognize.

Identity & professional standards

Atelyra may request verification signals when automation flags risk — for everyone's safety.

Accurate portfolios, truthful skills, transparent locations when relevant.
No impersonating brands or employees; no counterfeit deliverables.
Escalations may include temporary suspension while we investigate evidence.
Repeat offenders face permanent removal with no option to create new accounts.

Payments & escrow discipline

Keeping funds and briefs documented on-platform preserves an audit trail and unlocks tooling if delivery stalls.

Avoid "save fees" scams that steer you offline — you lose dispute visibility.
Read package terms before checkout — revision counts matter.
Screenshots alone are weaker than thread-based agreements; keep decisions in-channel.
Refunds follow documented policies — partial releases require mutual agreement or mediation.

Reporting & escalation

Witness harassment, exploitation, discriminatory messaging, malware, spam, IP theft, or child safety concerns?

Use reporting surfaces and attach context (screens, order IDs, timestamps).
Emergency physical safety should also reach local authorities — we cooperate with lawful orders.
Reports are reviewed within 24 hours; urgent safety reports within 4 hours.

How we protect your data

End-to-end encryption

All data in transit uses TLS 1.3. Sensitive fields at rest are encrypted with AES-256 and keys rotated quarterly.

Two-factor authentication

TOTP and hardware key support for all accounts. Enterprise plans can enforce 2FA org-wide via admin settings.

Audit logs

Every login, permission change, and data export is logged with immutable timestamps — available to enterprise admins on demand.

Dispute resolution process

File a claim

Either party opens a dispute with order ID, description, and supporting evidence attached.

Mediation window

Both parties have 72 hours to communicate and reach a mutual resolution through the resolution center.

Staff review

If unresolved, a trained moderator reviews evidence, communication history, and delivery against brief terms.

Binding decision

A final ruling is issued with clear reasoning. Funds are released or refunded according to the decision.

Transparency report

Quarterly snapshot of moderation activity across the platform. Full reports available upon request for enterprise partners.

12,400+Reports reviewed

3,100+Actions taken

< 18 hrsAvg response time

Policies that govern marketplace use

These documents are binding — use them alongside this overview when making commercial or legal choices.

Trust & safety on Atelyra